FAQs About: Water Damage

My basement is flooded. Can I clean up the water on my own?

It depends on the extent of the damage, but in most cases we’d strongly advise getting professional assistance. Flood waters can seep into hidden areas behind walls that you may not notice, and mold and other problems can form as a result. Give us a call, and we’ll provide a professional and impartial assessment of the situation.

My valuables were damaged in the flood. Is there anything you can do?

Yes! We have an advanced contents restoration division that can restore even the most damaged of valuables. We’ll use sophisticated equipment to clean and restore everything from electronics (including televisions and computers) to antiques to furniture.

Can you restore water damage from more than just flooding?

Yes! We are happy to remodel your home after it’s been damaged by water, fire, or something else. However, while home restoration may be covered under your insurance, home renovations might not be. We will work with you and your insurance company to determine how much you’ll need to pay out-of-pocket.

Will my carpet need to be replaced after water damage?

Depending on the type of water that saturated your carpet, it might need to be replaced. If the water was contaminated in any way (such as from a sump pump or sewer break), it is best to replace the carpet. If the water was clean, it is possible to just dry and deodorize your carpet without replacing it.

FAQs about: Fire Damage

Can you get rid of the pervasive smoke smell in my home?

Yes, our team is fully equipped with advanced property cleaning and deodorization tools. No matter how strong or pervasive the smell, we will remove the smoke and soot residues and then completely eliminate the odors! This is our guarantee!

Can you provide emergency board-up after a fire?

Yes, our fire recovery crew offers emergency board-up services for homeowners. If your property has been damaged in a fire, call Kelmann and our team will arrive on site within minutes to begin the complete damage mitigation and recovery services we are known for.

Do you provide restoration services for small fires like grease kitchen fires?

Yes! Even if you had a very small fire that only damaged a portion of your property like a power surge, we can help.

FAQs About: Storm Damage

Water is coming into my home after a storm. What do I do?

If you can identify the source of the water, try to cover the damaged area with a waterproof tarp. This will prevent any more water intrusion and minimize the damage to your home. Once we arrive, our team will work quickly to repair the damage and remove any water.

Do you offer reconstruction services after the initial storm damage repair is complete?

Yes! Our team can handle property repairs and reconstruction of all kinds. If your roof was damaged by the wind, we can take care of it. If large sections of your home were damaged, we can take care of that too. Kelmann is here for you!

Do you provide restoration services for fallen trees?

Yes! We are able to provide quality restoration services from fallen trees. We can rebuild any damaged parts of your property including roof tiling, windows, and any other damaged elements.

I’ve experienced an ice storm but I can’t see any damage - should I have my property inspected anyway?

Just because you can’t see any damage doesn’t mean there isn’t any. We want you to be safe, so if you have any reason to suspect damage give us a call and we will perform a quick damage assessment.

A storm damaged my home but it’s not extensive - can I just leave it alone?

We recommend getting all damage repaired, but understand not all circumstances allow for immediate action. We can do an assessment to let you know how much would need to be done and you can decide when you would like the repairs done.

FAQs About: Mold

What causes mold to grow in a building?

Mold is ubiquitous. And it’s virtually always in the air. However, indoor air quality can be compromised when mold levels become pronounced. Mold always grows as a result of moisture. Keep in mind, mold is never a problem, but a symptom of a problem. That being water or moisture. Pipes burst and leak, flooded basements, and other water damage situations can cause abnormal mold growth. If your home or place of work has experienced water damage, it’s important to dry the areas completely and keep those areas dry. Simply put, no moisture problems, no mold problems.

Can I get rid of the mold on my own?

At this time, Wisconsin has set no rules or laws regulating the removal or remediation of mold from a structure. Home-owners and business-owners may attempt to remove mold on their own. Wisconsin’s Department of Health Services has available suggestions and information on do-it-yourself methods. However, if a professional solution is either required or preferred, be assured that Kelmann follows our strict industry standard of care when performing remediation. Our standards are high. We are the preferred vendor offering remediation solutions to numerous healthcare facilities including hospitals and nursing homes.

FAQs About: Reconstruction

Can I have remodel work done during the reconstruction of my home?

Yes! We are happy to remodel your home after it’s been damaged by water, fire, or something else. However, while home restoration may be covered under your insurance, home renovations might not be. We will work with you and your insurance company to determine how much you’ll need to pay out-of-pocket.

Can I have reconstruction or remodel projects done without first having home damage?

Yes! We offer reconstruction and remodeling services for any reason. You can find out more about our remodel services here.

FAQs About: The Process

Will you work with my insurance provider?

We do our best to work with every insurance provider and will let you know if we are unable to. We have a partnership with most insurance providers and take care of the entire process of your property damage claim. To learn more about our process you can visit our insurance page.

Will I be able to live in my home during the restoration process?

This depends on how bad the damage is. Sometimes it is unsafe to remain in the home while we are restoring it, so we will work with you to figure out the best solution. Luckily, we are also able to restore most home damage quickly and efficiently, getting you back to your normal life in no time!

How long will the restoration process take?

It depends on the extent and the type of damage. There’s no typical amount of time for a project, but rest assured our professional assessor will be able to tell you an accurate estimate of the time it will take to get your home back to its former condition!

Do you provide restoration services for businesses too?

Yes, we have equal experience restoring office spaces and business buildings.

Our Process

When disaster strikes, you can count on Kelmann. Learn more about how we work together.

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Team Kelmann

Join our priority program; we’ll create an emergency response plan for your property.

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Insurance

We’ll walk with you through the insurance process, acting as your advocate and partner.

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Thank goodness for Kelmann Restoration! When we had a terrible fire at our house a few years ago Kelmann worked with us, from start to finish, to restore our house to a better-than-ever condition!

Cathy H.

It was a pleasure to work with our project manager Jon Thorsen and his whole crew. They gave us a beautiful kitchen. We are very happy with the results.

Cheryl T.

The Kelmann team were fabulous. When you experience a property loss / damage you are totally in the hands of whomever you choose to help you. We were so fortunate that Kelmann was the company that worked with us.

Alan R.

I was extremely pleased with my experience while working with Kelmann Restoration… I would choose them again if I was in the need of restorations and I would highly recommend their services to anyone that is interested.

Matt S.

Great company to work with. Bill Hutchinson was our contact. Great guy. Answered emails and his phone promptly. Followed up with us to make sure everything was done to our satisfaction. Great experience.

Warren H.