Our Experience With the Insurance Process

We’ll help you mitigate your property disaster – and navigate the restoration process.

After a property disaster, you will have many questions. Is your property restorable? Can your valuables be salvaged? Will your insurance company pay for restoration after water damage, fire damage or storm damage?

When you call Kelmann, you receive more than just our industry-leading restoration expertise. You’ll have a trusted partner in the property restoration process. Kelmann works with you to make the process as simple and clear as possible. Our experience with insurance professionals means you’re getting accurate, timely information.

So, how does the property restoration process work?

Each insurance provider is a little different, but most will follow this general process:

  • Reach out to your Insurance Agent
    •  Learn about the specifics of your coverage.
  • Count on Kelmann
    • We will use our property damage knowledge to provide a comprehensive scope of repair work.
  • Understand the Payment Process
    • As the project gets underway, we will help you learn more about billing and which aspects of the restoration are covered by insurance. In most cases, your only out-of-pocket cost is your insurance claim deductible. In some cases, payment from the insurance company will be made directly to us. In other cases, you will receive the payment and you simply have to forward the payment to Kelmann.


Continuing Education

We want to help keep our Insurance Agents educated with the latest information. We know that everyone has busy lives so we have created Kelmann Academy. Online, Continuing Education courses, for Free. Click on the icon below to join Kelmann Academy. You will be taken to our WebCE site where you can create an account, browse the courses offered, and enroll. What is in it for you? The cost is on us and you can take the course on your own time. Want to tackle CE with colleagues? Reach out to us at salesinfo@kelmann.com and we will provide lunch!

Kelmann Academy logo

Our Process

When disaster strikes, you can count on Kelmann. Learn more about how we work together.


Team Kelmann

Join our priority program; we’ll create an emergency response plan for your property.



We’ll walk with you through the insurance process, acting as your advocate and partner.


Our insurance company (USAA) has Kelmann as their top-rated vendor in the Southeastern Wisconsin area for a reason – they are exceptional. We are through phase 1 of a project and the experience so far has been great!

Ken P.

I cannot say enough good things about this company. From start to finish, they were professional, courteous, and compassionate. They worked well with my insurance company and provided me with a finished product that far exceeded my expectations. I look forward to working with them in the near future.

Casey F.

The entire team at Kelmann was extremely professional, responsive and truly provided the peace of mind we were looking for after we found our master bathroom and basement flooded. They not only responded right away, but gave us the peace of mind that everything would be resolved.

William G.

Having a truck run into the front of my house was an unexpected event to say the least. I could not have been happier with the service Kelmann Restoration provided. I would highly recommend Kelmann Restoration!

Daniel P

Can’t say enough good things about this company and the people who work there! Specifically, Bill G. and Austin B. did an exceptional job for us. They definitely went the extra mile! These guys are professional, friendly, knowledgeable and so easy to work with.

Cindie Z.